Serves customers alcoholic and non alcoholic beverages including beer, wine, cocktails, juices, etc. Prepares garnishes and mixes drinks for guests according to recipes Assess customer needs and preferences and make recommendations Maintain attractive and orderly appearance of bar area through arrangement of bottles & glassware Ensure bar area adheres to highest standards

Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and th

Manage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service Define banquet staff performance requirements and develop action plans for achievement of goals Monitor staff attendance according to schedules, adjust and reassign server stations, as neces

Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments Ensures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift. Schedules daily assignments, daily and weekly projects, and optimizes

Communicates with guests for transactions, to process registration and complete orders. Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines Educates guests on game play and wand operation for MagiQuest Maintains the daily operation of the MagiQuest game; documents and/or escalates any

Ensure the daily operation of the back of house adheres to operating procedure guidelines Perform food preparation tasks for all fruits, vegetables, meats, poultry, fish, etc. used in recipes Prepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of chef Ensure back of house area adheres to the highest standards of cleanliness, pres

Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments Fiscal and budgetary management of aquatic operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving all purchases for the departmen

Assists in the training, supervision, and coordination of lifeguards with park management towards ensuring the protection of the lives and safety of park guests Responsible for the management of the lifeguards in their assigned area, enforcing established rules, complying with regulations and maintaining a professional appearance and demeanor Follow and enforce establishe

Personally interact with Great Wolf Lodge guests Willingness to perform child friendly promotional activities on site and in the community Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site Perform all branded experiences consistently according to Standard Operating procedures Perform high energy brand events/e

Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions and understanding customer's special needs and/or dietary restrictions Transmits orders to bar and kitchen by recording patrons' choices; identifying patron

Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions Responds to emergency situations in assigned zone Assists in communicating emergency situations outside of assigned zone Administers and coordinates emergency first aid as necessary Enforces the rules and regulations of the waterpark Advises aquatics manage

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and

Responsible for the scheduling of the Laundry department Arranges/Conducts training for new employees and provides continued training for current employees Oversees the activities and actions of the laundry personnel to ensures all linen is washed, dried, folded, and stored in a timely manner Ensures laundry department area is kept clean and organized Keeps mechanical equ

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Provides coaching, encouragement, and recognition to pack members when

Greets employees and handles daily questions and requests in a timely manner both in person and by phone or email. Ensures timely communication with employees, leadership and across departments to support the operation and positive service focused culture. Leads all front line recruiting & onboarding for Lodge at the direction of HRM and HRD. Partners with HRD and HRM to